coreplus - Customer Support Survey
How often do you interact with the Support Team?
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Several times a day
Daily
Weekly
Couple of times a month
Rarely
Never
How responsive have the support team been to your questions or concerns?
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Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
Which method of contact with the support team do you prefer?
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Chat
Email
Phone
Other
If you have selected 'Other', please specify
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Have you interacted with our AI, Core-y?
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Yes and it was helpful
Yes, but it was not helpful
No
I didn’t know about Core-y
Our Support team is online Monday to Saturday 9am-5pm VIC time (with Core-y being online 24/7). Are these manned hours enough for you and your team?
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Yes
Yes, but it would be nice to have longer opening hours
Yes, but I am in QLD and would prefer to have an extra hour during VIC daylight saving
No, I am in SA/NT and require support outside of VIC timezone
No, I am in WA and require support AWST
No, I require support Monday - Sunday
We currently offer phone support Monday to Friday 9am - 5pm VIC time. If we implemented scheduled phone support, where you can book time with one of the support team members, would that be helpful?
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Yes, I would like to be able to provide a short description of the problem and schedule in a call with the support team for them to call me at my nominated time
No, I prefer to call you when it suits me
How helpful do you find the help centre articles?
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Not helpful at all
Barely helpful
Neither helpful nor unhelpful
Somewhat helpful
Very helpful
Is there anything missing from our help centre articles?
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Although rare, system issues may occur. In case of a major issue, how would you prefer to be notified? (You can select more than one option)
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Email
SMS
Notification within coreplus chat
Other
If you have selected 'Other' above, please specify
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Do you find our weekly newsletter informative?
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Yes, I appreciate seeing the updates from coreplus
Yes, but I think they are too frequent
No, I don’t read these
Do you think there is anything missing in the newsletters?
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Yes
No
If Yes, what would you like to see in them?
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How would you like to find out about new features? (You can select more than one option)
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Email
Notification within coreplus chat
In coreplus itself
Showcase Webinar
Other
If selected 'Other' above, please specify
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What are your main goals/ objectives for your practice that coreplus’s support team could assist with?
From your point of view, what is getting in the way of achieving those goals?
Is it painful dealing with our support service in any way? if so, tell us why and what you think we could do to turn this into a delightful experience for you?
Is there anything the Customer Support Team can improve on?
Do you have anything else to add? Please be 100% honest; we love feedback!
May we contact you to follow up on these responses?
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Yes
No
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